Privacy policy

Last updated

When you buy an eSIM

  • Your email address, so we can send your QR code, setup steps and receipt.
  • The plan, price, date and payment ID of your order.
  • If you order or ask for help on WhatsApp: your WhatsApp number and the messages you send us.
  • The eSIM's identifiers (such as its ICCID), which our distribution partner and the Vietnamese network need to activate the plan. Data-only plans do not need your passport or a photo of you, and we never ask for them.

We use this to deliver your eSIM, help you set it up and handle refunds. We keep order records for accounting for as long as the law requires, and delete support messages within 12 months of your last message.

Visa photo tool: your photo stays in your browser until you pay

When you choose a photo, it is processed on your own device: face detection, background replacement or background check, cropping and the checks all run in your browser. The photo is not sent to us to make the preview. To do this, your browser downloads processing models from Google's and jsDelivr's servers; they see your IP address, not your photo.

The face position is measured only to crop the photo. It is not stored, not sent to us, not used to identify you, and never used to train any model.

Visa photo tool: what we receive when you pay

  • When you start checkout: an order record (document type, amount, date, Stripe payment ID) and your email address, if you give it.
  • After you pay: the finished photo file and, if any, the print sheet, stored with our storage provider (Supabase) to create your download link.

Card details go directly to Stripe, which processes the payment; we never see or store your card number. If you give an email address, we also pass it to Stripe so it can send your payment receipt. Stripe keeps payment records, including that email, under its own privacy policy.

Who processes data for us

  • Vercel (website hosting) and our API host, which keep standard request logs such as IP addresses.
  • Supabase (database and file storage for orders).
  • Our eSIM distribution partners and the Vietnamese mobile network, which activate the eSIM you buy.
  • WhatsApp (Meta), if you contact us there.
  • Stripe (payments and receipts).
  • Our email provider, only if we email you about your order.
  • Google and jsDelivr, which serve the photo-processing models to your browser.
  • Google Analytics and Microsoft Clarity, only if enabled on the site (see below).

These providers may process data in the United States and other countries. We use them under their standard data processing terms.

Why we use your data

  • To deliver what you bought, help you set it up, and handle remakes and refunds (performing our contract with you).
  • To keep payment and accounting records (legal obligation).
  • To understand how the site is used, only with your consent where the law requires it.

Visa photo tool: how long we keep it

  • Photo files: the download link works for 72 hours; we delete the files within a day after that.
  • Email address in our records: deleted together with the files (Stripe's copy for receipts is kept by Stripe).
  • Checkouts that were never paid: the email address is deleted after 7 days.
  • The order record without your email or photo (document type, amount, date, payment ID) is kept for accounting.
  • If you paid but your file never reached us, we keep the order and your email until we have delivered or refunded it.
  • Stripe keeps payment records as required by law; see Stripe's privacy policy.

Analytics

We use Google Analytics to count visits and Microsoft Clarity to see how pages are used. Both set cookies. In the EEA, the UK and Switzerland they load only after you choose Accept; elsewhere they load by default. You can change your choice at any time with Cookie settings at the bottom of every page. Clarity is turned off on document, photo tool and download pages, so it never records your photo, and neither runs on download pages. Advertising storage and Google signals are off. Google Analytics also records the steps you reach in the photo tool (photo chosen, checks passed or the first check that failed, checkout started, payment made, with the document type and order ID), never the photo itself.

We do not sell your data

We do not sell or share your personal data or photo for advertising.

Your rights

Wherever you live, you can ask us what we hold about you, ask us to correct it, or ask us to delete it before the times above. This includes your rights under the GDPR (EU and UK), the CCPA (California) and biometric privacy laws such as Illinois BIPA. Contact us with your order ID and we will reply within 30 days. If you are in the EU or UK, you can also complain to your data protection authority.

Children

A parent or guardian may make a photo for a child. We do not knowingly collect any data from children themselves.

Contact

Vietnam eSIM is operated by Imperia Lisa LLC, a United States limited liability company (Business Registration No. 98-1896959).

Address: 30 N Gould St Ste N, Sheridan, WY 82801
WhatsApp / Phone: +84 977 702 837
Email: support@vietnam-esim.com

Vietnam eSIM is an independent reseller of Vietnamese mobile data plans, operated by Imperia Lisa LLC. It is not a mobile network operator.