Terms of service

Last updated

These terms cover Vietnam eSIM data plans and our visa photo tool. The seller is Imperia Lisa LLC, a United States company (see the footer for contact details).

What you buy

A prepaid, data-only eSIM for use in Vietnam. It provides mobile internet on a Vietnamese network (Viettel or VinaPhone) supplied through our authorised distribution partners. It has no Vietnamese phone number and cannot make calls or send SMS. The data allowance and number of days are shown on the plan before you pay. We are a reseller, not a mobile network operator; network coverage and speed depend on the network, your location and your phone.

Your phone

Your phone must support eSIM and be unlocked so it accepts other carriers. Please check this before you buy (dial *#06# and look for an EID). Install the eSIM while you are on Wi-Fi and do not delete it afterwards: most eSIM QR codes can be installed only once.

Price, payment and delivery

Prices are in US dollars and are shown before you pay. Your bank may add a currency conversion fee. After payment we send the QR code and setup steps to the email address you give us (and on WhatsApp if you ordered there).

Refunds

  • If the eSIM cannot be made to work on a phone that supports eSIM and is unlocked, and we cannot fix it with you, we refund you in full.
  • If you paid but did not receive your QR code, we send it or refund you in full.
  • If you change your mind before installing the eSIM, contact us: we refund you in full as long as the QR code has not been scanned.
  • We cannot refund an eSIM that has been installed and used, data you have already used, or an eSIM that does not work because the phone is locked or has no eSIM.
  • Contact us within 30 days of purchase with your order details. Refunds go back to the card you paid with.

Fair use

Use the eSIM for your own personal travel. Do not resell it, use it for spam, fraud or anything illegal in Vietnam, or run it in devices it was not made for. The network may slow or suspend a line that breaks these rules or the law.

Right to cancel

The eSIM is digital content delivered immediately. If you live in the EU or UK, by asking for immediate delivery you accept that the 14-day right of withdrawal ends once the QR code is installed. This does not affect the refund promise above.

Visa photo tool

The rest of these terms apply only if you use our visa photo tool.

The service

Our visa photo tool turns a photo you upload into a passport, visa or ID photo for the document you choose. We crop and centre the photo to the size rules shown on that document's page and check it. We replace the background, except for documents whose rules forbid background edits (such as US and UK passports): there we keep your original background and check that it meets the rule. The preview is free. If you pay, you receive the digital file and, for documents with a printed size, a 4 × 6 in print sheet.

Photo price and payment

Each photo costs $8.95 (USD), shown before you pay. Payments are processed by Stripe. Your bank may add a currency conversion fee.

What we check, and what we cannot promise

We crop the photo to the size and head height listed on each document page and give it the required background (or, where the rules forbid background edits, check your original background). We then check face count, head pose, open eyes, expression, resolution, framing, lighting and file limits, and show you each result before you pay. The government office that receives your application decides whether to accept the photo. Rules can change, and offices sometimes apply their own judgement, so we cannot promise that any photo will be accepted.

We never change your facial features. We only change the crop, the position and, where the rules allow it, the background.

Photo remake or refund

  • If your photo is rejected because of its size, head height, background or one of the checks above, we remake it or refund you in full.
  • If the file does not meet the size or file limits shown on the document page, we refund you in full.
  • If you paid but did not receive your file, we deliver it or refund you in full.
  • Contact us within 30 days of purchase with your order ID (shown on screen after payment) and, if you have it, the rejection notice.

We do not refund rejections caused by things we cannot check or that were in the original photo, for example a photo older than the rules allow, wrong clothing or head covering, or glasses you chose to wear.

Right to cancel a photo

The file is digital content delivered immediately after payment. Before you pay we ask you to agree to immediate delivery and to accept that, once it is delivered, the 14-day right of withdrawal that applies to consumers in the EU and UK no longer applies. This does not affect the remake and refund promise above.

Your photo and your responsibility

  • Upload only a photo of yourself, or of someone you are allowed to act for, such as your child.
  • Do not use the photo tool to make a photo of another person without their consent or to deceive any authority.
  • Check the preview and the document's rules before you submit the photo.

Download and deletion

You can download your files right after payment. The download link shown after payment works for 72 hours. After that we delete the files, so keep your own copy.

Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it. We are not responsible for network outages, roaming or SMS charges from your home carrier, or delays, fees or decisions of government offices.

Changes

We may update these terms. The version shown when you paid applies to your order.

Contact

Vietnam eSIM is operated by Imperia Lisa LLC, a United States limited liability company (Business Registration No. 98-1896959).

Address: 30 N Gould St Ste N, Sheridan, WY 82801
WhatsApp / Phone: +84 977 702 837
Email: support@vietnam-esim.com

Vietnam eSIM is an independent reseller of Vietnamese mobile data plans, operated by Imperia Lisa LLC. It is not a mobile network operator.